AI Assure uses service providers to support account and payment functions. The list below describes the current services used by AI Assure. A listed service provider is not automatically a subprocessor of device-monitoring data; its role depends on the data and service described.
GoCardless
GoCardless provides the hosted Direct Debit setup and payment service. It receives information entered into its hosted payment flow, collects monthly invoices and one-off written AI policy purchases by Direct Debit, and returns mandate and payment status to AI Assure. GoCardless also publishes its own privacy information.
Geoapify
Geoapify provides the UK address search used during signup. When you use address search, the text you type is sent from AI Assure's servers to Geoapify to find matching addresses. Your browser does not connect to Geoapify directly. Address search is optional, and you can enter your address yourself instead. Geoapify processes searches in the European Union.
Google provides reCAPTCHA v3 for abuse prevention on protected forms. Google Analytics is used only where a visitor has accepted analytics cookies. Google may process website and device signals for these services, including in the United States, where Google LLC participates in the EU-US Data Privacy Framework and its UK Extension. See Google's Privacy Policy.
Service infrastructure
AI Assure is operated by IGC Technical Solutions Ltd on its own web and database servers, in its own data centre in the United Kingdom. Customer data is stored there.
Transactional email
AI Assure sends account verification, invitation, password reset, invoice, payment and account notice, alert, support, and enquiry messages through the email relay service operated by IGC Technical Solutions Ltd. This also includes readiness reports and written-policy availability links. Message content is limited to the information needed for the relevant email.
Changes
We will update this page if we add or replace a provider that processes customer personal data. Where a provider acts as a subprocessor of customer service data, we will notify the customer before an addition or replacement and provide an opportunity to raise data protection objections. Customers can contact us with questions or objections at hello@aiassure.net.