Price and billing period
Prices are set per active agent each month, plus VAT, and are shown on the pricing page and during sign-up. Current prices: see the pricing page. Pricing may use a single price per agent or quantity bands, as shown before purchase. Where quantity bands apply, every agent uses the price for the company's total number of agents, rather than a separate rate for each slice of the quantity. The agent currently runs on 64-bit Windows 10 and Windows 11. There is no minimum agent quantity and no free trial.
Billing is monthly in advance. At the start of each billing period we issue an invoice, email it with a PDF copy to the billing contact (or to every account owner if no billing contact is set), apply any available account credit, and collect the remaining amount using Direct Debit through GoCardless. The ways available are shown during sign-up. UK billing uses the standard VAT rate, currently 20%, shown separately before payment is set up and on every invoice.
Changing the number of agents
The account owner can change the number of agents from Billing in the customer portal. The portal shows the new quantity, the date it starts, and the new monthly total before the change is confirmed. Changes apply from the next billing period. Agents added partway through a billing period are not prorated, and removing agents does not reduce the amount due for the current paid billing period.
Price changes
If prices go down, existing accounts move to the lower prices from their next billing period. If prices go up, we will email account owners at least 30 days before the increase applies, and the new prices apply to them from their first billing period that starts at least 30 days after that notice. New sign-ups get the current prices straight away.
The written AI policy is a separate one-off purchase paid by GoCardless Direct Debit. Existing customers may use their account's active Direct Debit mandate; other buyers complete GoCardless bank authorisation. Mandate setup or submission of a payment does not release the policy. The full document becomes available only after GoCardless reports the payment as paid out, and we email a secure access link. This may take several working days. A failed or cancelled payment does not unlock the policy. The email provides a private link to view, print or save the policy as PDF, rather than a PDF attachment. Public email links expire after 30 days; client portal access requires sign-in. The customer must review, approve and implement the generated policy. The document is not legal advice or an ISO certification. Your rights to request help or a refund are unaffected.
Account credit
Credit may be added to an account by the AI Assure team. It is applied automatically to new invoices before payment is collected, and credit that expires soonest is used first. Credit with an expiry date can be used until that date. Credit used appears as its own line on the invoice, and issued invoices are not changed afterwards.
Payment failure
If a payment fails, we will email the account owners promptly and may try to collect the payment again. If the invoice remains unpaid, we will send a further notice about 24 hours before suspension, and if it is still unpaid seven days after the payment failed, the account is suspended and limited to billing access. Installed agents keep enforcing their last policy, but their check-ins and reports are not accepted. Full access, check-ins, and reporting resume automatically once the overdue invoice is paid.
Cancellation
The account owner can request cancellation from Billing in the customer portal or by emailing hello@aiassure.net from the account email address. We will confirm the cancellation and its effective date by email. Cancellation takes effect at the end of the current paid billing period. Until then, the subscription remains payable and everything keeps working. No further invoices are raised, and the owner can withdraw the request until it takes effect.
When cancellation takes effect, the company's portal access ends and each agent is told to uninstall itself at its next check-in; an offline device cannot receive that instruction until it reconnects and may continue applying its cached policy. Arrange agent removal before ending the service, or remove it locally with authorised IT assistance. Company records are then kept or deleted as described in our Privacy Policy, and the account owner can request return or deletion, subject to the retention requirements described in the Privacy Policy and Data Processing Agreement.
Stopping a Direct Debit with your bank does not itself cancel your AI Assure account. Please request cancellation so we can confirm the account end date and avoid an unpaid balance.
Questions
Contact hello@aiassure.net for help with an invoice, payment status, or cancellation request. Signed-in customers can also send a request from Support in the customer portal. See the Terms and Conditions and pricing page.